Refund policy
Return & Refund Policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. Personalized items are made just for you, so we can't accept returns on them unless they arrive faulty, damaged or wrong. If something isn't right, we'll fix it right away.
Personalized items
Engraved, named and custom-made pieces are made to your specifications and can't be resold. For that reason they are not eligible for return, exchange or refund because of a change of mind. Under EU consumer law, custom-made goods are exempt from the 14-day right of withdrawal.
When we will remake or refund
We'll send a free replacement or refund your order if:
- The item arrives damaged or defective
- We engraved something different from what you entered
- We sent the wrong item
Email us within 14 days of delivery with your order number and a clear photo of the problem. We'll reply within 24 hours.
If you made a spelling mistake
We engrave exactly what you type, so please check your text carefully. After production starts, we are unable to change it.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
Refunds
We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method within 14 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please don't hesitate and contact us.